Delivery Policy

Free Delivery

Orders of AED 150 or more qualify for free shipping within Dubai and Sharjah. A flat AED 20 delivery fee applies for any orders below Aed 150. For other Emirates a flat AED 25 delivery fee applies.

Delivery Time

Orders are typically processed and shipped within 1–2 business days of payment confirmation.

Delivery Area

We currently ship only within the United Arab Emirates. Please ensure your address is entered in English characters only.

Delays & Exceptions

Delays may occur due to weather, public holidays, or unforeseen events beyond our control. If your order hasn’t arrived within 4 business days, contact us at info@poochpetstores.com.

Welcome to Pooch Pet Stores

Welcome to Pooch Pet Stores where we know what it means to be a Pet Parent. As pet parents in UAE ourselves we understand the many challenges that come with owning a pet such as a cat or a dog. Thus Pooch Pet Store was born, the go-to online platform for all kinds of best pet supplies and services in Dubai UAE. We know that you have many choices when it comes to buying supplies for your pet, but we aim to be a supportive friend to every pet parent by being an accessible, helpful platform that delivers products that are beneficial, accessible, and designed with a whole lot of love — right to your doorstep!

We even offer some of our own recommendations on certain products, because we've spent time researching and testing them on our own pooches. We hope that you enjoy shopping with us as much as we enjoy helping you find exactly what you're looking for!

Thank You
Pooch Family

Contact our Customer Care Team

Please complete the form and one of our customer care will respond as soon as they possibly can.