This Privacy Policy explains how Pooch Pet Stores LLC (“we”, “us”, “our”, or the “Company”) collects, uses, and protects your personal information when you visit or make a purchase from www.poochpetstores.com (the “Site”) or interact with any of our services (collectively, the “Services”). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. By accessing or using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our Site and Services.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on our Site and marked with the latest revision date.
How we collect and use personal information
To provide, improve, and support our Services, Pooch Pet Stores LLC may collect personal information from various sources as described below.
We may use your information to:
- Communicate with you
- Process and fulfill orders
- Improve our Services
- Comply with legal requirements
- Prevent fraud, misuse, or security issues
- Enforce our terms and protect our rights or our users
Personal Information we collect
A. Information You Provide Directly
This includes, but is not limited to:
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Contact information: name, address, email, phone number
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Order information: billing/shipping details, payment confirmation
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Account information: username, password, security details
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Shopping activity: items viewed, cart contents, wishlists
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Customer support messages: any information you voluntarily provide when contacting us
B. Information Collected Automatically (Cookies & Usage Data)
We may collect data about how you interact with the Site using cookies, pixels, and tracking technologies. This may include:
- Device & browser details
- IP address
- Pages viewed & browsing actions
- Interaction with emails or ads
You may disable cookies through your browser settings, but doing so may affect certain Site features.
C. Information Collected from Third Parties
We may receive information from:
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Shopify, which powers our online store
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Payment processors, for secure payment verification
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Service providers, including shipping, analytics, and advertising partners
Any third-party information is handled according to this Privacy Policy.
How We Use Your Personal Information
A. Providing Products & Services
We use your information to:
- Process payments
- Manage orders, returns, and shipping
- Maintain your account
- Send notifications about purchases or account activity
- Allow you to leave reviews
B. Marketing & Advertising
We may use your information to:
- Send promotional emails or SMS
- Provide personalized offers or product recommendations
- Tailor advertising on our Site and other platforms
You may unsubscribe from marketing communications at any time.
C. Security & Fraud Prevention
We use your information to monitor and prevent fraud, unauthorized access, and misuse.
D. Customer Communication
We use your information to respond to inquiries, provide customer support, and improve your overall experience.
Cookies
Our Site uses cookies to enhance user experience and to perform analytics. Shopify also uses cookies as part of powering our store. More details can be found at: https://www.shopify.com/legal/cookies Disabling cookies may impact functionality.
When We Share Personal Information
We may share information with:
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Vendors & service providers (shipping partners, payment processors, IT systems, analytics providers)
- Business & marketing partners
- Affiliates within our corporate structure
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Third parties you authorize (e.g., social media integrations)
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Authorities, when required by law
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In case of a business transaction, such as a sale or merger
We do not sell personal information.
User-Generated Content
If you post reviews or other content on our Site, this information becomes publicly accessible. We are not responsible for how others use this publicly shared information.
Third-Party Websites & Links
Our Site may link to external websites. Pooch Pet Stores LLC is not responsible for the privacy practices or accuracy of information on third-party sites. Please review their policies before sharing personal information.
Security & Retention
While we maintain reasonable safeguards, no method of transmission or storage is 100% secure. We store personal information only as long as necessary for:
- Providing services
- Fulfilling legal obligations
- Resolving disputes
- Enforcing agreements
Your Rights & Choices
Depending on your location, you may have rights such as:
- Accessing your personal data
- Requesting deletion
- Requesting correction
- Data portability
- Restricting or withdrawing consent
- Managing communication preferences
You may request these rights by emailing info@poochpetstores.com . We may verify your identity before responding. You may also authorize an agent to act on your behalf.
Complaints
If you have concerns about how your data is processed, please contact us at info@poochpetstores.com .You may also have the right to contact your local data protection authority.
International Users
Your information may be transferred and processed outside your home country, including by Shopify or other service partners. Where necessary, we rely on approved legal mechanisms for such transfers.
Contact Us
For questions about this Privacy Policy or our privacy practices, contact us at:
Email: info@poochpetstores.com
Company: Pooch Pet Stores LLC
